Privacy Policy

1. Who we are

This policy applies to websites, checkout flows, customer dashboards, emails, and support channels operated under the Vynk Network brand. For privacy questions, contact us at support@vynknetwork.com or call / WhatsApp +1 0000000000.

2. Information we collect

We only collect information needed to sell travel eSIM plans, process payments, deliver QR activation, prevent fraud, and support your account.

• Account data — name, email address, password hash or social login identifiers, language/currency preferences, and account status.
• Order & fulfillment data — plans purchased, destinations, quantities, payment references, provisioning status, ICCID / QR metadata provided by partners, and delivery timestamps.
• Support data — messages you send by email, WhatsApp, Crisp chat, or contact forms, plus attachments you voluntarily share.
• Technical & security data — IP address, browser/device type, approximate location derived from IP, cookies/session IDs, and diagnostic logs used for security, fraud prevention, and service quality.
• Marketing preferences — newsletter subscription status and email engagement signals if you opt in.

3. How we use personal data

• Create and secure your account, including optional signup email OTP verification.
• Process checkout, payments, invoices, refunds reviews, and order confirmations.
• Provision eSIM profiles through wholesale partners and deliver activation details.
• Send transactional emails (order status, eSIM ready, usage/expiry alerts where enabled).
• Provide customer support and investigate disputes or technical failures.
• Detect abuse, chargeback fraud, and unauthorized account access.
• Improve site performance, product catalog quality, and destination coverage.
• Send marketing emails only where permitted by law and your preferences.

4. Payments

Payment card and wallet data is processed by our payment partners (such as Stripe). Vynk Network does not store full card numbers on our servers. Payment processors act as independent controllers/processors under their own privacy policies for cardholder data.

5. Sharing with service providers

We share personal data only with providers that help us operate the service, under appropriate contracts:

• eSIM wholesale / connectivity partners for provisioning and network access.
• Payment processors for checkout and settlement.
• Email delivery and transactional messaging providers.
• Hosting, database, backup, analytics, and security vendors.
• Live chat (for example Crisp) when you open a support conversation.
• Affiliates or partners only when needed to attribute a referred purchase under our affiliate program rules.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer (merger, acquisition, or asset sale).

6. International transfers

Because travel eSIM connectivity and cloud infrastructure are global, your data may be processed in countries other than your own. Where required, we use appropriate safeguards such as contractual protections with vendors.

7. Retention

We retain account, order, and support records for as long as needed to provide the service, meet legal/tax obligations, resolve disputes, and enforce agreements. You may request deletion where applicable; some records may be retained in anonymized or legally required form.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port personal data, and to object to certain processing. Contact support@vynknetwork.com with your request. We may need to verify your identity before fulfilling it. You may also unsubscribe from marketing emails using the link in those messages.

9. Children

Vynk Network is intended for adults purchasing connectivity for travel. We do not knowingly collect personal data from children under 16. If you believe a child provided data, contact us so we can delete it.

10. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we publish revisions. Continued use of Vynk Network after an update constitutes acceptance of the revised policy where permitted by law.